How We Use Your Personal Data
YOVU Office Phone may use your personal data for the following purposes:
- To provide and maintain our service. This includes monitoring the usage of our platform and ensuring it runs smoothly.
- To manage your account. The personal data you provide gives you access to the different functionalities available to registered users.
- To fulfill a contract. We use your data for the development, compliance, and undertaking of purchase contracts for products, items, or services you have acquired from us.
- To contact you. We may reach out via email, telephone calls, SMS, or push notifications regarding updates, security alerts, or informative communications related to your contracted services.
- To send marketing communications. We send news, offers, and event invitations by email only to people who have asked to receive them. You can withdraw that consent at any time using the unsubscribe link in any message, or by contacting us. Separately, if you have made an enquiry or purchase, we may contact you for a limited period about the products and services you asked about.
- To manage your requests. We use your information to attend to and manage any inquiries or support tickets you submit to us.
When We Share Your Information
We may share your personal information in the following situations:
- With service providers. We may share information with trusted third parties to monitor and analyze the use of our service or to contact you on our behalf.
- For business transfers. Your information may be shared or transferred in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of our business.
- With affiliates. We may share your information with our parent company, subsidiaries, or joint venture partners, requiring them to honour this Privacy Policy.
- With business partners. We may partner with other organizations to offer you certain products, services, or promotions.
- With other users. If you share personal information or interact in public areas of our service, that information may be viewed by all users and publicly distributed. If you register through a third-party social media service, your contacts on that platform may see your name, profile, and activity descriptions.
Retention of Your Personal Data
YOVU Office Phone will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
We also retain usage data for internal analysis. Usage data is generally kept for a shorter period, except when it is used to strengthen security, improve service functionality, or when we are legally obligated to retain it for longer periods.
Requesting Deletion of Your Data
We are committed to letting you make decisions about your own data. To ask us to remove your information from our systems, email security@yovu.ca.
Your data may also be connected to your company's contract with us. Depending on the terms of that agreement, we may need to coordinate with your company's systems team to confirm the information is no longer needed for the service to operate. Anything you provide in your request is used solely to fulfill it.
Your name, email address, and phone number will be removed within 30 days of the request, pending that confirmation.
Transfer of Your Personal Data
Your information is processed at our operating offices and in any other places where the parties involved in the processing are located. This means your information may be transferred to and maintained on computers located outside of your province, country, or governmental jurisdiction, where data protection laws may differ from those in Ontario or Canada.
Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer. We take all steps reasonably necessary to ensure your data is treated securely, and no transfer will take place to an organization or country without adequate controls in place.
Disclosure of Your Personal Data
We may disclose your personal data under the following circumstances:
- Business transactions. If we are involved in a merger, acquisition, or asset sale, we will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- Law enforcement. We may be required to disclose your data if mandated by law or in response to valid requests by public authorities, such as a court or government agency.
- Other legal requirements. We may disclose your data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our property rights, prevent wrongdoing, or protect the personal safety of our users.
Cookies and Website Analytics
We use cookies and similar technologies on this website to understand how visitors find and use our pages. These record information such as the pages you view, how long you spend on them, the browser and device you use, and the network address your visit comes from.
We also work with third-party analytics providers who use that information to identify the organization a visit is likely to have come from, so we can understand which kinds of businesses are interested in our services. This identifies organizations rather than individuals, and we do not use it to build a profile of you personally.
Most browsers let you refuse cookies or warn you when one is being set. Refusing them may stop parts of this website working as intended. If you would like us to stop processing information collected about your visits, contact us using the details on our contact page.
Security of Your Personal Data
The security of your personal data is important to us. While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee its absolute security, but we are committed to safeguarding your data to the best of our ability.
How to Contact Us
If you have questions about this Privacy Policy, or you would like to access, correct, or delete the personal information we hold about you, or withdraw your consent to receive marketing email, you can reach us at:
LCA Systems Inc. (operating as YOVU Office Phone), 1105 Frances Street, London, Ontario N5W 2L9, Canada
Sales: +1 (519) 488-1001. Support: +1 (844) 685-1001.
