How to pick the right desk phone.

We get asked all the time , what desk phone(s) would you recommend?  It’s a good question and one worth writing about.

I usually follow up good questions with more questions:

The first thing you want to understand is your computer sharing the same cable as your desk phone? Most VOIP/SIP compatible phones have a dual computer Jack/RJ45 in the back of the phone. One jack goes from the wall outlet to the phone and the 2nd Jack (has a picture of a computer) goes from phone to computer. This reduces the amount of Data drops you need to have wired in your office saving you money. If you find yourself in this situation we usually recommend a gigabit model phone , the specs usually have a “G” next to the model number or 10/100/1000 in the tech specs.

The next question i usually ask is do any of your employees have any vision problems? There is a big price jump between a monochrome backlit screen and colour. Colour is much easier on the eyes if you are monitoring extensions, lines and incoming caller ID. Its a good idea to give your receptionist a colour screen phone if she handles a lot of calls.  Also Colour screen phones can usually take your companies logo and upload to the screen. This gives a nice appearance to customers and guests meeting at your office.

Does your staff use the speakerphone to make calls? More entry level phones don’t offer the higher end speakers and receivers found in executive style phones. Callers on the other end will notice between a entry level phone , the sound will be more echoed or muffled. Also when listening the cheaper phones speakers can have trouble hearing or come in too loud and distorted. I’ll cover Boardrooms phones in another blog….

What features do you want displayed on the phone? This question alone could force you up to a higher end model of phone. We get a lot of requests for buttons to monitor extension, record calls, speed dial, auto transfer to cell, page, emergency broadcast etc. These features usually require a programmable button on the phone. The entry phones may only give you 1 programmable button , and these are usually left available for line keys. Also I hate paper labels on phones, everyone hates paper labels on phones, the nicer models have software keys 8 to 16 programmable keys. If more is required we can put a expansion modules on certain models phones to significantly increase the amount of programmable buttons.

Will any of these phones be in a wet, dirty or cold environment? If you answered yes to this , I would steer clear of the mid or high end model phones. In fact in some cases I may even recommend a very inexpensive analogue phone. Analogue phones can take -30 temperatures compared to a rugged VOIP phone you would be limited to -20. In Canada we can easily hit -30 wind chill on a Sunny day in January.

Wireless phones, is your staff mobile? I will cover this in another post. Today i wanted to focus on wired phones.

We will work with you to find the right model for your business. We only list a small portion of the phones we work with on our phones page.  One size may not fit all!

Thanks for reading

Aaron Atkinson