Natural Evolution: How Business Phone Technology Has Changed Over the Years

Technology is changing quickly—so quickly in fact, that if you don’t make an effort to keep up, you can easily get left behind. Don’t lose business by letting your technology get too outdated; stay up-to-date on the latest trends in business communication technology so you can stay relevant in today’s market. 

Technology has come a long way when it comes to business communications—and it’s a good thing. Could you imagine having to wait on an important business decision via a carrier pigeon? What about trying to get in on that conference call with Morse Code (did he say dash, dash, dash, dash, dot or dot, dash, dash, dash, dash?).

Of course, applying old-fashioned communication technologies to modern business practices wouldn’t be very efficient. Technological advancements aren’t merely designed to coincide with developments in the business world; advancements in technology have also shaped the modern business world. Think about how much the Internet has changed commerce: we now have a global market to compete with and participate in—and much of that market success greatly depends on the immediacy of communication within it.

In other words, if your business is going to make it, you’re going to need to invest in the latest communications technology. We’ve come a long ways since carrier pigeons, but how far has business phone technology come over the years?

The concept of the phone began to change on March 10th, 1876, when Alexander Graham Bell used a liquid transmitter and an electromagnetic receiver to transmit the first sentence: “Mr. Watson, come here! I want to see you!” The telephone continued to advance, from the 1890s candlestick phone to the rotary phone, to the first U.S. coast-to-coast long-distance telephone call in 1915 to 1960s touch-tone signalling.

Analog signals switched to digital, telecommunication networks were established, and from there, developments in communications technology began to develop alongside business technology. The answering machine in 1898, the fax machine in 1843, three-way and conference calling in the 1990s, all began to shift the way businesses could communicate.

Mobile communications would come next. In 1989, after the invention of the World Wide Web came email in the 1970s, then the cell phone in 1973. Once the first commercial mobile phone service began in 1983 in the US, which would eventually all come together to form the smartphone (which surprisingly dates all the way back to the BellSouth Simon Personal Communicator of 1994).

Although every form of communication imaginable can fit comfortably in your hand today, the development of communications technology isn’t slowing down!

The 21st-century revolution in technology involves combining telecommunications and the internet to create world-wide instant communications that extend well beyond chat and social media. Now, video calls and long-distance phone calls can be made without the landline through IP Telephony. Countless platforms are using Voice over Internet Protocol (Voice over IP, VoIP, and IP telephony) to deliver voice communications and multimedia sessions over IP networks.

Why the sudden shift to VoIP?

VoIP is a revolution in telephony. Making Internet phone calls means major cost savings for businesses who deal in international telecommunications and for businesses with expensive analog lines. VoIP is available on desk phones as well as on many smartphones, computers, tablets—you name it: if it can access the Internet, it can manage your business calls. With companies like YOVU, you can access a reliable, cost-effective, user-friendly, full-featured cloud office phone system for your business.

 

Understanding The Cloud and How a Cloud-Based Phone System Saves You Money

The desire to communicate effectively over great distances has always been a part of the human experience. From pigeons and human messengers, to Alexander Graham Bell’s 1876 telephone patent, mankind has never stopped innovating communication. Communications have now evolved to the Cloud, which is exciting because it is finally easy to connect from anywhere.

 

What is the Cloud?

The first step in understanding how a Cloud-based phone system works is to understand the “Cloud” itself. There is no one single “Cloud”. The term “Cloud” refers to a network of servers housed in a secure location.

Imagine a typical server room in a large corporation. Access to this room is limited to IT staff and upper management, and the equipment is maintained in a temperature controlled environment that was retrofitted into an existing office space. When the company needs to upgrade, troubleshoot its operating system or have each employee use new software, someone must physically enter the server room to provide the work.

The Cloud takes the server room out of the office and places it in much larger, much more robust and physically secure location, usually called a Data Center. The company can pay for a private Cloud or it can share costs with other companies by renting space on a shared network. All the upgrades, maintenance and high level of security is outsourced to the Cloud’s administrators. These experienced Cloud administrators are more skilled than customers can afford, which offers another considerable benefit of subscribing to Cloud services.

These days, it is nearly impossible not to use the Cloud in some way; Amazon, Gmail, Youtube, and Salesforce.com are some of the pioneers in this field.


What is a Cloud-based phone system?

Cloud-based phone systems use internet language, also referred to as VoIP (Voice Over Internet Protocol) instead of physical telephone lines. The software to run the phone system is housed in a Cloud facility (also known as a Data Center). For example, YOVU Cloud Office Phone runs out of multiple Data Centers.


How can a Cloud-based phone system benefit my company?

One reason why companies are switching to Cloud-based phone systems such as YOVU, is to reduce costs. By eliminating the complexity of onsite servers, telephone lines, support contracts, phone hardware and the human resources required to manage it all, businesses typically find a ROI for making the shift. Cloud-based phone systems are incredibly flexible. Instead of having a physical office phone in each location or an alternate phone number for off hours, extensions can be assigned to cell phones. In addition to all of the standard calling features such as caller ID and call transferring, YOVU Cloud Office Phone also allows call monitoring and a web portal that also allows you to virtually send and receive faxes.  In the portal, you can set up automatic routing to ensure calls are addressed any time, day or night, as well as pull call reports and listen to call recordings (useful for training or problem resolution). Another beneficial component for making the shift, is the built-in disaster recovery and CRM integration.

 

Are you ready to save money and upgrade your office phone system?

YOVU provides a complete Cloud-based phone system for any sized business, so you can reduce costs and give your staff and clients a better communication experience. We have products and packages that are customizable to meet not only the current needs of your business, but future needs too. For more information on how a Cloud-based phone system can benefit your specific needs, please contact us.

 

 

ATTENTION SALES MANAGERS: LOOKING TO BLOW YOUR SALES QUOTAS OUT OF THE WATER?

salesVoIP/Voice over IP, hosted, Cloud, bandwidth, PBX – these terms may sound foreign to a Sales Manager – but what if I said: talk time, call volume, star performers, coaching, reporting, campaigns, customer feedback…

Now I’m speaking your language!

 

 

The majority of existing phone systems are outdated, with limited abilities and tools, preventing you and your team from reaching your goals.

 

There’s a massive shift happening in the telecommunications world, and unless you’re reading a weekly “‘tech talk” blog, you won’t know much about the new technologies and features that are available to you.

 

When a new smartphone is released, the public gets into a frenzy trying to get their hands on the latest and greatest version, regardless of their current phone’s condition. Ironically, the same concept isn’t being applied to the business phone world, which has been slower to move on, despite it being revenue generating! That’s all about to change.

phones

As a Sales Manager, there’s value in knowing who your star performers are and what they’re doing to succeed. Is it the number of calls they make? The length of their “talk time” ? Having this information is crucial for your business. It can help your team grow and improve, and train future hires.

Example:

statistics
These tools will help you grow and nurture your business. Research, research, research! Contact various providers and ask about the features included, mobility with on the go agents, additional charges, contracts etc. Bring it back to your IT team and get their input.

new-vs-old

You’ll be amazed at what you could be missing and how easy it can be to switch. You’ll be left asking why you didn’t do this sooner!

Nina Lavery
YOVU Cloud Office Phone
nina@yovu.ca

R.I.P. 1930-2016 Onsite Phone systems

Onsite Business Telephone Systems

R.I.P. 1930-2016   r-i-pimage

 

Do I want to manage an email server? How about a CRM server? Or any server…

No thank you.

The same principles apply to onsite telephone systems:

 

Top 5 reasons business are tossing out the onsite telephone system and moving over to YOVU.

 

1- They age fast – I have been in telecom for 15 years and have seen 3 generations of onsite phone systems (Nortel Norstar, Nortel BCM1000, Nortel BCM450) that required fix, upgrade and inevitable replacement. The reason for this  is that technology changes so fast that  the servers  powering the “phone system” cannot handle the advancing  features and functionality.

2- Breakage – “But our system is 15 years and we have never had a problem” … If this is your business you are on borrowed time. All electronics have a lifespan it is just a matter of time before you’re frantically calling around looking for a replacement while your customers call in and get a busy signal.

3- Scalability  – Onsite phone systems are sized at time of sale, showing you 10 year return on upfront investment  for example. How great that was, until your business changed and decided to grow. Expansion  can stem  from organic growth, or perhaps you buy a new business , add more locations etc. Nobody told you about this up front but … onsite phone systems have limited scalability.

4- Complexity – If the words , VPN, Private tunnel, vmware, hyperV, Session Border Controller, SIP trunks, one-way audio, resources, servers, intimidate you, then  it’s a good thing you’re reading into this. If it takes someone an hour on a whiteboard to explain the setup in everyday language you’ll have found yourself in a  dark place of onsite phone system complexity!

5- User & Admin friendliness –Ease of use was forgotten with Onsite Phone systems. Over the years, feature upon feature was added but nobody ever stepped back to say “hey this is looking a little crazy to manage”… “is all this going to fit?” .

 

R.I.P. Onsite Business Telephone systems!!

1930-2016 “you had a good run”

 

 

 

 

 

How to pick a wireless phone for your business

Its been too long since I posted here, YOVU Cloud Office Phone continues to do excellent in the market which is amazing….. the downfall it keeps us really busy making sure our deployments go smooth.

In this post i wanted to share some ideas around choosing wireless phones.

There are really 3 big technologies for wireless:

  1. DECT : the Digital signalling standard in most of the world. Benefit: Works out of the box simplicity, Plug and Play with Base Station and phone very reliable solution, can record calls, transfer have all YOVU functionality for inbound and outbound.  Disadvantage: Limited Range and extending the range requires repeaters($$), cabling($$).
  2. WIFI: Everyone knows what WIFI is, there are wifi cordless phones and phone Apps that run on your Smart Phone (iphone, Android and some Blackberry’s) Benefit: Everyone has wifi and a smart phone, the Apps are cheap and sometimes free. The Apps can also leverage your LTE DATA plan on your smartphone which allow you to leave your office, plus all the YOVU features, call recording, transfer, conference, call statistics etc. Disadvantage: Not all wifi is created equal, wifi networks are congested with computers, fridges, thermostats and everything else will soon be connecting. Also if you have a large business you will need to roam between wifi access points, if not setup properly calls can drop when jumping between access points. And let’s not forget about the battery on your smartphone… no explanation required.
  3. Cell Phone/Smart phone :  Benefit: Nothing to install, have YOVU Cloud Office extension ring cell phone and desk phone at same time, extremely reliable and works everywhere.  Plus you can still transfer calls back to your desk phone, record calls, just like your on a desk phone. Disadvantage: When making outbound calls you use your cellular provider and bypass YOVU Cloud , meaning no call recording, no call statistics, no office caller ID (it will show your cell number).

 

In a nutshell selecting the right wireless technology depends on the business environment and sometimes its a combination of technologies that win. We will help work with you on the right solution plus we have free trials of all the above technology so you can test it and see for yourself what works best for your situation. Email us at sales@yovu.ca to start your trial.

Thanks for reading.

 

 

Moving Offices was so easy

We have been very busy lately our tech support and sales team recently moved offices and by the way it was so easy to move our Yovu Cloud office phone. . No Servers or hardware to move, no phone lines to move and coordinate with B%LL, no strange bix or amphenol wiring to deal with and most of all NO DOWNTIME. Unplug the phone and plug it back in. The Yovu service routed to our cell phones while our phones were unplugged, we never missed a call. Yovu is so amazing! If your interested in learning more we are setting up a demo area at our new location email sales@yovu.ca to schedule an appointment.  We are always happy to come out and visit you too!

Business & Trade Expo November 25th

Come and visit us at the Business & Trade Expo from Regional Enterprise and Global Trade at the Western Fair London, Ontario on November 25th 3-7pm. We will be showing off for the first time some very new technology in video conferencing and giving away one of the new Yealink T40 phone’s with 3 months of free service.  Hope to see you at our booth!